Assistant Guest Relations Manager
LUJO SOUL
Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.
- Preferably graduated from universities’ Tourism and Hotel Management, Communication, or Public Relations departments,
- Fluent in at least two foreign languages (English is mandatory; German or Russian is a strong asset),
- Minimum 5 years of experience in five-star hotels in Guest Relations Supervisor, Assistant Manager, or similar roles,
- Proficient in MS Office applications,
- Strong focus on guest satisfaction with a solution-oriented service approach,
- Team-oriented, able to adapt to a fast-paced and shift-based working environment,
- Excellent communication skills with a professional representation ability,
- High standards of personal grooming and a strong corporate appearance in line with the hospitality industry,
- Open to continuous learning and professional development.
Job Description & Responsibilities:
- Managing and organizing the daily operations of the Guest Relations team,
- Monitoring and developing processes aimed at enhancing guest satisfaction,
- Overseeing VIP and special guest procedures,
- Analyzing guest feedback and ensuring effective coordination with related departments,
- Handling guest complaints and requests efficiently and in line with hotel standards,
- Monitoring team performance, providing guidance, and contributing to team development,
- Ensuring service delivery in compliance with hotel quality standards and brand procedures.
